Privacy Policy
Last Updated: July 10, 2026
Our Commitment to Your Privacy
Planet Low Voltage LLC (“Planet Low Voltage,” “we,” “our,” or “us”) values your trust and respects your privacy. Whether you’re requesting a quote, exploring our services, or simply visiting our website, we believe you deserve to know what information we collect, why we collect it, and how we protect it.
This Privacy Policy explains how Planet Low Voltage collects, uses, stores, and shares information obtained through PlanetLowVoltage.com, our communications, and our business operations.
We are committed to conducting business with integrity, protecting customer information, and maintaining transparency in how personal information is handled.
By using our website or providing information to Planet Low Voltage, you acknowledge the practices described in this Privacy Policy.
Information We Collect
The information we collect depends on how you interact with Planet Low Voltage.
Information You Provide
When you contact us, request a quote, subscribe to updates, or communicate with us, you may voluntarily provide information including:
- Name
- Company or organization
- Email address
- Telephone number
- Service address or project location
- Details regarding your project or requested services
- Photos, drawings, specifications, or documents you choose to share
- Any additional information submitted through our website, email, or other communications
Please do not submit passwords, access credentials, payment card information, Social Security numbers, or other highly sensitive personal information through our website unless specifically requested through a secure process.
Information Collected Automatically
Like most modern websites, Planet Low Voltage automatically collects certain technical information to help us understand how our website is used and how it can be improved.
This information may include:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Date and time of your visit
- Time spent on individual pages
- General website navigation patterns
- Approximate location information based on your internet connection
- Referring websites or search engines
This information is generally collected in aggregate and helps us improve website performance, security, and the overall visitor experience.
How We Use Your Information
We use the information we collect only for legitimate business purposes, including:
- Responding to inquiries
- Preparing estimates and proposals
- Scheduling consultations or service appointments
- Performing contracted work
- Providing customer support
- Improving our services
- Improving website performance and usability
- Communicating regarding active or completed projects
- Sending newsletters or company updates when you choose to subscribe
- Detecting fraud or protecting the security of our systems
- Complying with legal, regulatory, accounting, insurance, or contractual obligations
We may also use information for any purpose that is disclosed to you at the time it is collected or with your consent.
How We Protect Your Information
Planet Low Voltage takes reasonable administrative, technical, and organizational measures designed to protect the information entrusted to us.
These safeguards may include:
- Secure website hosting
- Access controls
- Password-protected business systems
- Software updates and security patches
- Limited access to customer information
- Secure cloud services used to operate our business
- Routine data backups where appropriate
While we work to safeguard your information, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure. For that reason, we encourage customers to avoid transmitting highly sensitive information through general contact forms or unsecured email.
Information Sharing
Respecting customer privacy is one of our core business principles.
Planet Low Voltage does not sell, rent, lease, or trade your personal information to third parties for their independent marketing purposes.
We may share information only when reasonably necessary to:
- Respond to your request
- Obtain pricing from suppliers or manufacturers
- Coordinate with subcontractors working on your project
- Schedule installations or service visits
- Process services requested by you
- Comply with applicable laws or legal obligations
- Protect the safety, rights, or property of our customers, employees, or business
- Support the operation of our website through trusted service providers such as website hosting, analytics, communications, cybersecurity, or cloud-storage providers
Whenever practical, we limit the information shared to only what is reasonably necessary for the intended purpose.
Website Analytics
To better understand how visitors use our website, Planet Low Voltage may use analytics and website performance tools, including Google Analytics and Google Tag Manager.
These tools help us understand information such as:
- Which pages are most frequently visited
- How visitors found our website
- General geographic regions of visitors
- Device and browser types
- Website performance and reliability
These services generally collect technical information rather than information that directly identifies individual visitors.
You can learn more about Google’s privacy practices through Google’s published Privacy Policy and may manage certain browser or cookie settings through your web browser.
Cookies
Our website may use cookies and similar technologies to improve functionality, remember preferences, analyze website traffic, and enhance your overall experience.
Cookies are small text files stored on your device by your web browser.
The cookies we use generally fall into the following categories:
- Essential Cookies
- Functional Cookies
- Analytics Cookies
- Performance Cookies
You may disable cookies through your browser settings; however, doing so may affect certain website features or functionality.
As Planet Low Voltage expands its online services, additional cookie technologies or preference tools may be implemented. Any significant changes will be reflected in updates to this Privacy Policy.
Email Communications
If you choose to subscribe to our newsletter or request updates from Planet Low Voltage, we may occasionally send information about our services, educational resources, company news, or other business-related communications.
You may unsubscribe from marketing emails at any time by following the unsubscribe instructions included in those communications or by contacting us directly.
Even if you opt out of marketing communications, we may still contact you regarding active quotes, scheduled appointments, ongoing projects, warranty matters, invoices, safety notifications, or other important business communications related to services you have requested.
No phone/mobile number information will be shared with third parties or affiliates for marketing or promotional purposes. All categories described in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
SMS & Mobile Communications
Text Messaging Communications
If you choose to receive text (SMS) messages from Planet Low Voltage LLC, we may use your mobile phone number to communicate with you regarding:
- Appointment scheduling and reminders
- Estimate and proposal updates
- Project scheduling and coordination
- Technician arrival notifications
- Service updates
- Customer support
- Account-related notifications
We will only send text messages to customers who have provided their consent or where otherwise permitted by applicable law.
Message Frequency
Message frequency will vary depending on your relationship with Planet Low Voltage LLC and the services you request.
Message & Data Rates
Standard message and data rates may apply based on your mobile carrier and wireless service plan.
Opting Out
You may opt out of receiving SMS messages at any time by replying STOP to any text message you receive from us. After opting out, you will no longer receive SMS communications unless you choose to opt in again.
For assistance, reply HELP or contact us at:
Email: info@planetlowvoltage.com
Phone: (248) 987-5807
Information Sharing
Planet Low Voltage LLC does not sell, rent, or share your mobile phone number with third parties or affiliates for their marketing or promotional purposes.
No phone/mobile number information will be shared with third parties or affiliates for marketing or promotional purposes. All categories described in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We may share limited information with trusted service providers solely as necessary to operate our business and deliver our communications, including website hosting providers, payment processors, customer relationship management (CRM) software, email providers, analytics providers, and SMS delivery providers. These service providers may access only the information necessary to perform services on our behalf and are contractually obligated to safeguard your information. They may not use your information for their own marketing purposes.
Your Privacy Rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us at:
Email: info@planetlowvoltage.com
Phone: (248) 987-5807